Terms & Conditions

PAYMENTS

Prices in the web shop are stated in euros and include Finnish VAT 24%. We reserve the right to change the prices.

You can pay your order via Paypal or Bambora PayForm.

 

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora PayForm. Paybyway Oy is shown as the payment received in the bank account listing. Paying with Bambora PayForm is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. For purchases paid with a payment card (Debit/Credit: Visa, Visa Electron, MasterCard), the online shop is the marketer of the purchased products and delivers the order to the online shop customer. In such case, Paybyway Oy is the seller and the receiver of the payment, and therefore, is responsible for the obligations related to card payments and card payment reclamations. The Bambora PayForm / Paybyway Oy is shown as the payment receiver in the credit card transaction listing.

Card payments can be performed online safely with the Nets SSL-secured payment form. Our company does not have access to cardholder data, and card information is not stored on our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the identity of the cardholder.

Read more about Bambora PayForm: http://www.bambora.com

 

 

PAYMENT METHODS

With PayPal you can pay with credit card or with PayPal credit. Please see www.paypal.com for more information.

With Bambora PayForm you can pay your order by an internet banking account or a payment card (credit/debit). The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards,.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)

E-mail: payform@bambora.com

Telephone: +358 29 300 5050 (workdays 9-20)

 

ORDERS

You can order online from our web store, but ordering can also be done by email. Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. YO ZEN reserves the right not to deliver in case of any misconception with our stock level at the time of receiving your order. Incase we’re unable to deliver in accordance with the terms in the order confirmation; we will contact you and give you the opportunity to replace or cancel the order.

All items remain the property of YO ZEN Oy until full payment is received.

 

SHIPPING & DELIVERY

We ship worldwide. Orders are sent in via Finnish Post Office, Posti. YO ZEN cannot be held responsible for missing packages. We aim to dispatch all orders within three business days after the order confirmation, excluding Finnish holidays and weekends.
 Customers from non-EU countries are responsible for any possible import customs and taxes. When ordering from outside of Finland, please allow up to 14 days for delivery.

We reserve the right to change the prices for delivery.

Delivery charges vary depending on shipping country and product type.

Delivery charges for jewelry and clothing:

1.    Finland     3 €

2.    EU countries      6 €

3.    Rest of the world      8 €

 

RETURN POLICY

We offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either to exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Sale items may not be returned or exchanged.

Before sending any returns, please contact us by email at studio(a)yozendesign.com.

Return address:

YO ZEN Oy

Messipojantie 20B

90520 Oulu

Finland

 

LAW & JURISDICTIONS

Finnish law will be applied to all disputes arising under these Terms and Conditions.

Company information:

YO ZEN Oy

Messipojantie 20B

90520 Oulu

Finland

studio(a)yozendesign.com

Business ID: 2446011-6

 

DISCLAIMER

We will do our best to keep this website always up and running, but we cannot guarantee this.

The colors you see at the website may differ from the colors of the actual products, due to the color settings on your computer. YO ZEN cannot be held responsible for any such discrepancies. We aim to provide the most accurate presentation of the products possible. If you have questions concerning colors or measurements, please contact us.